• Microsoft Gold & Fortinet Certified Partners
• Proudly Melbourne-based, serving Victoria-wide
Intellect IT is a premier Managed Service Provider (MSP) based in Melbourne, Victoria, specializing in ‘Expert Care’ managed IT support, ACSC Essential Eight cybersecurity compliance, and cloud infrastructure management for SMEs. With over 20 years of experience, our 24/7 Melbourne-based help desk provides local businesses with proactive network monitoring, Microsoft 365 optimisation, and disaster recovery solutions designed to reduce downtime and improve operational efficiency.
Melbourne businesses rely on our signature Expert Care managed service program to keep operations running smoothly. Unlike generic “break-fix” providers, our proactive approach ensures maximum uptime and minimal disruption to your business operations.
What Our Expert Care Delivers:
• 24/7 Monitoring and Support: Round-the-clock system monitoring to detect and resolve issues before they impact your business.
• Proactive Maintenance: Regular patching, security updates, and system optimisations to prevent problems.
• Help Desk & On-Site Support: Fast response times with remote assistance plus Melbourne-based technicians when you need hands-on help.
• Performance Optimisation: Continuous tuning of your IT infrastructure for optimal speed.
Why Melbourne Businesses Choose Us: Our local support team understands Victorian business requirements and provides personalised service that national call centres can’t match.
Protect your business from evolving cyber threats with our comprehensive security solutions. We specialise in helping Melbourne organisations meet Australian Signals Directorate (ACSC) Essential Eight maturity requirements.
Our Security Framework:
• Essential Eight Compliance: Full assessment, gap analysis, and implementation of ACSC Essential Eight controls.
• Advanced Threat Detection: Real-time monitoring and automated threat response to protect your data.
• Security Audits & Pen Testing: Regular assessments to identify vulnerabilities before attackers do.
• Employee Security Training: Phishing simulations and awareness training to make your team your first line of defence.
• Disaster Recovery: Rapid response protocols to get you back online fast if an incident occurs.
Modernise your business with secure, scalable cloud infrastructure. Our certified Microsoft experts help Melbourne businesses migrate to the cloud seamlessly and maximise productivity with Microsoft 365.
Cloud Capabilities:
• Cloud Migration: Strategic planning and seamless migration to Azure, AWS, or hybrid environments.
• Microsoft 365 Optimisation: Complete deployment, security configuration, and management of Microsoft 365 Business and Enterprise.
• Data Backup: Automated cloud backups with guaranteed recovery times (RTO/RPO).
• Collaboration Tools: Teams, SharePoint, and OneDrive setup for enhanced remote work.
I highly recommend Intellect IT. If you are looking for a firm that is prompt, professional, courteous and - a rarity in this day and age - genuinely friendly and easy to deal with, Intellect IT should be your go-to.
The service that Rob and the team at Intellect IT provide is exceptional and we are very grateful to partner with them.
The team at Intellect IT have provided us with amazing service. They are a pleasure to partner with.
Intellect IT have been a consistent and high quality support for the IT side of our business. They are communicative, prompt, and always effective at resolving any tech issues we experience. Highly recommend.
Great Service, friendly and efficient
Amazing service, they were quick and efficient. My issues were resolved quickly and professionally. I highly recommend Intellect IT. Thank you Team for a great service. 🙂
I appreciate the team at Intellect IT. They're always quick to action our support tickets and resolve our issues. Ryan & Robert are great support with great customer service. As frustrating as it can be when my laptop has an issue it's good to know they'll step in and resolve the issue. Recently, Ryan has helped me directly with resolving my PC issues and he's the best - really appreciate him and all his help!
Intellect IT administer our IT service. Requests are handled in a timely and efficient manner. The job ticket system works seamlessly with good communications updating status and next steps. Great work team and thank you.
All of the Staff at Intellect IT are amazing, they are very understanding and always willing to help. They are reliable and will always follow up with you to make sure your problem is solved. I would recommend them to any potential clients.
Intellect IT has been great to work with. They respond quickly, know their stuff, and the team is always polite and easygoing. So far they have been a solid and reliable choice for IT support.
We’ve had legacy IT issues with our system which have been recurring repeatedly. We changed IT service providers a few months ago and chose Intellect Information Technology. They have resolved all issues within hours of lodgement, including testing whether the fixes have occurred prior to closing it out. That’s rare!! Thank you Intellect IT 🙂 *****
Transform your IT from a cost centre to a strategic advantage. Our experienced consultants help Melbourne businesses align technology investments with business goals.
• IT Roadmaps: Comprehensive technology planning that supports your growth objectives.
• Vendor Management: We handle the technical jargon and procurement to ensure you get the best value.
• Lifecycle Planning: Predictable IT budgeting with hardware/software lifecycle management.
• Compliance Governance: Frameworks to ensure IT aligns with regulatory requirements (Finance, Legal, Healthcare).
Get fast, reliable IT support whenever you need it with our responsive help desk services. Whether on-site or remote, our Managed IT Services Melbourne experts resolve issues quickly to minimise downtime and keep your team productive.
Access strategic IT consulting and project-based professional services to align technology with your business goals. From system upgrades to digital transformation, our experts deliver custom solutions with precision and care.
If you are embarking on a new service, upgrading your network, or rolling out new computers, communication systems or mobile devices, Intellect IT can manage it all for you with our Managed IT Services Melbourne.
Take all of the uncertainty out of managing your IT environment and allow us to manage it for a fixed monthly price.
To provide the right people to support your business, the Intellect IT team combines the expertise of a highly experienced group of IT and communications professionals.
We prioritise rapid resolution with a guaranteed 15-minute acknowledgment for all support requests. Our Melbourne-based help desk utilises an efficient triage process to ensure critical outages are handled immediately by senior engineers, minimising downtime and maintaining your team’s productivity during business-critical hours.
We implement enterprise-grade security protocols tailored for SMEs, including Fortinet-powered firewalls and advanced endpoint protection. Our approach ensures your business aligns with Australian Privacy Laws and industry-specific regulations, protecting your intellectual property and client data through continuous vulnerability scanning and robust encryption standards.
We deploy a multi-layered defence strategy: AI-driven threat detection to block ransomware, Multi-Factor Authentication (MFA) to secure logins, and regular “Immutable Backups” to ensure data can be restored even after an attack. Additionally, we provide employee security awareness training to turn your staff into a first line of defence.
Intellect IT has been a trusted technology partner since 2003. With over 20 years of experience of Managed IT Services in the Melbourne market, we have built a legacy of reliability and expertise. This long-term stability ensures our clients benefit from deep industry knowledge and a partnership focused on their long-term success.
Discovery: A deep audit of your current infrastructure.
Remediation: Fixing immediate security gaps.
Standardisation: Aligning your systems with our ‘Expert Care’ best practices.
Launch: Introducing your team to our help desk and support portal with zero downtime.
Let's discuss how we can support your business growth with reliable, secure, and scalable IT solutions.
Contact Us Today:
Call: 1300 799 165
Email: [email protected]
Location: Level 2, 343 Collins Street, Melbourne, VIC 3000
Our team will conduct a comprehensive assessment of your current IT environment and provide recommendations for Managed IT Services tailored to your business goals.
• Current Infrastructure Health Check
• Security Vulnerability Scan (Essential Eight Gap Analysis)
• Cloud Migration Readiness
• Cost-Saving Recommendations
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