At Intellect IT, our team has been delivering exceptional technology solutions to Melbourne businesses for over two decades. Founded in 2003, we have spent more than 20 years refining a customer-first approach that prioritises long-term partnership over transactional service.
Our journey began with a clear vision: to provide impartial, expert-led IT support that aligns with each client’s unique goals. Unlike vendors tied to specific product lines, we remain technology-agnostic, ensuring our clients receive the best-fit solutions – whether cloud, on-premise, or hybrid.
Our Melbourne-based team combines deep technical expertise with a consultative mindset, allowing us to act as true extensions of your business. We’ve supported organisations through economic shifts, digital transformation, and global disruptions like the pandemic, always adapting to ensure continuity and resilience.
This experience has cultivated a profound understanding of diverse industry challenges, from legal and healthcare to retail and professional services.
Melbourne-Based. Locally Committed.
Unlike offshore or decentralised providers, Intellect IT operates from the heart of Melbourne’s Central Business District. Our office at Level 2, Suites 214/215, 343 Little Collins Street is not just a physical presence – it’s a symbol of our commitment to local businesses.
Being on the ground allows us to deliver rapid on-site support when needed, build personal relationships with clients, and stay attuned to the evolving needs of the Melbourne market. Our local presence ensures we’re not just a vendor, but a partner invested in your success.
Leadership That Drives Innovation and Trust
Visionary Directors with a Customer-First Philosophy
The leadership of Intellect IT is defined by a shared belief in integrity, expertise, and long-term relationship building. Our three directors – Stephen Allan, Roy Solterbeck, and Max Soukhomlinov – bring decades of collective experience and a balanced blend of technical depth and strategic insight.
Stephen Allan, a founding director of the Intellect IT Team, championed the company’s impartiality from the outset. As he reflects, “There was a certain amount of idealism driving us back then. We believed that by being genuinely impartial, we had a sustainable business model that would stand up, even in the toughest of times.” This independence allows us to recommend solutions based on merit, not margins, ensuring your technology investments are truly value-driven.
Roy Solterbeck, another key director, oversees the technical architecture and delivery of our services. With a focus on innovation, Roy states, “It is because of the years of accumulated knowledge and experience across a breadth of different industries that we can provide bespoke technology solutions.” His leadership ensures our team stays ahead of emerging trends, from cloud migration to cybersecurity threats, so you don’t have to.
Max Soukhomlinov, the third director, embodies the relational aspect of our business. “It is all about trust,” Max says. “Our customers know that we have their best interests at heart. We go on a journey with them; we get to know their staff well as do they ours. It is like a partnership.” This philosophy underpins every interaction, fostering loyalty and long-term contracts – many clients have trusted us for 10 to 15 years or more.
The Intellect IT Team Expertise That Earns Industry Recognition
Our technical excellence is validated by our status as a Microsoft Gold Partner and a Dell Technologies Platinum Partner. These elite certifications are not easily achieved; they require rigorous audits, continuous training, and proven customer success.
As a Microsoft Gold Partner, we have demonstrated advanced capabilities in cloud productivity, collaboration, and data protection, particularly with Microsoft 365 and Azure. This partnership enables us to deliver enterprise-grade cloud solutions with proactive monitoring, policy management, and restore testing – ensuring your data is always secure and available.
Our Dell Technologies Platinum Partner status reflects our leadership in infrastructure solutions, including hyper-converged systems like VxRail and PowerEdge servers. We design and deploy scalable, high-performance environments that support critical workloads while simplifying management. These certifications are more than badges – they are assurances of our technical proficiency and commitment to best practices.
Comprehensive IT Services Designed for Your Success
End-to-End Managed IT Support
At Intellect IT, we offer complete managed services tailored to small and medium-sized businesses. Our cornerstone Expert Care program is a proactive, comprehensive support model that prevents issues before they impact your operations. Services include 24/7 monitoring, patch management, security updates, and help-desk support – ensuring your systems run smoothly so you can focus on growth.
Our Expert Care plans come with transparent, fixed-fee pricing, eliminating surprise invoices and encouraging proactive maintenance rather than reactive firefighting. We acknowledge support requests within 15 minutes and prioritise critical issues with urgency, minimising downtime and disruption.
Specialised Solutions for Modern Business
Beyond core support, we provide advanced services that drive efficiency and resilience:
- Cloud Computing: Migrate to Microsoft Azure or hybrid environments with confidence.
- Business Continuity: Protect against data loss with robust backup and disaster recovery plans using Veeam Backup & Replication.
- IT Security: Defend against cyber threats with Fortinet firewalls, endpoint protection, and employee training via KnowBe4, aligning with the Australian Cyber Security Centre’s (ACSC) Essential Eight framework.
- Network Infrastructure: Design and manage wired, wireless, and wide-area networks for optimal performance using Cisco and Ruckus technologies.
- Unified Communications: Enable seamless collaboration with Microsoft Teams, Exchange Online, and VoIP solutions.
Every solution is custom-built, not cookie-cutter, reflecting our belief that no two businesses have identical needs.
Why Melbourne Businesses Choose the Intellect IT Team
Proven Reliability and Client Satisfaction
We measure our success not by sales targets, but by client satisfaction. Independent surveys across 2,400+ engagements show a consistent 4.8 out of 5 customer satisfaction rating—a testament to our reliability, responsiveness, and results. Clients like John Hearn, CFO of Risk Management Essentials, highlight our technical excellence and client-centric approach: “I have been using the services of Intellect IT for many years and could not recommend them highly enough… They are A1.”
With nearly 25 years of operation, Intellect IT has earned a reputation as a trusted provider of IT support, advice, and service. Our long-term client relationships – some spanning 15+ years – are evidence of the trust and value we consistently deliver.
A True Partnership Model
We don’t just fix IT problems – we become your technology partner. From day one, we take the time to understand your business, culture, and goals. This deep engagement allows us to anticipate needs, recommend strategic improvements, and support your long-term vision.
Our Melbourne presence ensures we’re always within reach, whether for a quick site visit or a strategic planning session.
We’re not a faceless national provider; we’re your local IT team, invested in the success of Victorian businesses. Our hybrid model offers the best of both worlds: seamless remote support for efficiency and rapid on-site assistance when required.
