Question 1

How much do your managed IT services in Melbourne cost?

Accepted Answer

Our managed IT services in Melbourne are delivered on a transparent, fixed-fee Expert Care model. Pricing is based on the size and complexity of your environment (users, devices, and critical systems) so you only pay for what you actually need. After a short technical discovery, we provide a clear monthly figure with no hidden break-fix surprises.

Question 2

What is included in your Expert Care managed IT services?

Accepted Answer

Expert Care includes 24/7 monitoring, service desk support, patching and maintenance, backup monitoring, cybersecurity controls aligned to the ACSC Essential Eight, and regular strategic reviews with our Directors. The goal is to keep your Melbourne business stable, secure, and predictable so IT becomes a business enabler, not a distraction.

Question 3

Do you offer on-site IT support in Melbourne?

Accepted Answer

Yes. While most issues are resolved quickly via our remote service desk, our Melbourne-based engineers provide on-site IT support across the CBD, inner suburbs, and Greater Melbourne when a physical presence is required. On-site visits are covered under your agreement for agreed scenarios, so there are no surprise call-out fees.

Question 4

How does Intellect IT protect my business from cyber threats?

Accepted Answer

We combine Fortinet-powered perimeter security, endpoint protection, email and web filtering, and security awareness training with KnowBe4 to reduce human risk. Our managed cybersecurity services are aligned with the ACSC Essential Eight maturity model, so your Melbourne business has a clear roadmap from baseline cyber hygiene through to advanced threat resilience.

Question 5

Can you help my team migrate to Microsoft 365 or Azure?

Accepted Answer

Yes. Our cloud team specialises in Microsoft 365 and Azure migrations for Melbourne businesses. We plan and execute migrations with no or minimal downtime, including data moves, identity and security configuration, and user training, so your staff can adopt the new platform with confidence.

Question 6

How do you handle data backup and disaster recovery?

Accepted Answer

We design backup and disaster recovery strategies using vendors such as Veeam, tailored to your recovery time and recovery point objectives. This includes immutable backups, off-site replication, regular restore testing, and documented runbooks so you know exactly how your business would recover from a major outage or ransomware event.

Question 7

How long has Intellect IT been providing managed IT services in Melbourne?

Accepted Answer

Intellect IT has been delivering managed IT services and IT support in Melbourne since 2003. Over more than 20 years, we have partnered with organisations across professional services, finance, education, healthcare, manufacturing and more, many of whom have stayed with us for a decade or longer.

Question 8

What size and types of businesses do you typically support?

Accepted Answer

We typically support Melbourne organisations with between 20 and 500 staff that need a long-term managed IT services partner rather than ad-hoc support. Our clients span sectors including finance, legal, education, healthcare, manufacturing, and not-for-profits, all with a common need for reliable, secure IT that can scale with growth.

Question 9

Can you take over from our current IT provider in Melbourne?

Accepted Answer

Yes. We regularly onboard Melbourne organisations that are moving away from another IT provider. Our 14-day onboarding process includes documentation handover, access and credential reviews, and a structured cut-over plan so your managed IT services transition is low-risk and your staff experience minimal disruption.

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