Contact Intellect IT | Melbourne Managed IT Services

Intellect IT is here to help. Whether you’re seeking fast IT support, a managed services partner, cybersecurity guidance, cloud strategy, or expert consulting, contact our Melbourne-based team today. We’ve supported Australian organisations since 2003, combining experience, responsiveness, and a customer‑first philosophy.

• Phone (AU): 1300 799 165
• International: +61 3 8317 1000
• Email: [email protected]
• Address: Level 2, Suites 214/215, 343 Little Collins Street, Melbourne VIC 3000, Australia

Our team responds promptly during business hours and provides 24/7 coverage for critical incidents under our Expert Care managed services.

Why Contact Intellect IT?

When IT is reliable, secure, and aligned with your goals, your people can focus on what matters. Contact Intellect IT to access a proven, Melbourne‑based MSP that delivers:

• 20+ years’ experience across Melbourne and Victoria
• Vendor‑agnostic advice tailored to your needs
• Microsoft Gold Partner & Dell Platinum Partner capability
• Transparent, fixed‑fee managed services (Expert Care)
• 24/7 monitoring, rapid response, and measurable outcomes

If you’re comparing providers or need second‑opinion advice, contact us for a practical, plain‑English conversation. No pressure – just guidance you can use.

How to Contact Us

• Call: 1300 799 165 (8:30am–5:30pm AEST, Mon–Fri)
• International: +61 3 8317 1000
• Email: [email protected]
• Visit: Level 2, Suites 214/215, 343 Little Collins Street, Melbourne CBD
• Existing clients: Please use the client portal for fastest ticket handling

Prefer email? Send us a brief summary of your needs – support, consulting, project, or proposal – and we’ll route it to the right engineer or account manager.

What to Include When You Contact Us

To accelerate triage and get you the right help on the first call, include (if available):

• Business name, best contact, and callback details
• Issue or request summary (e.g., outage, access issue, project, quote)
• Impacted users, devices, locations, or systems
• Any error messages, screenshots, or recent changes
• Preferred time for a response or site visit

The more context you provide, the faster we can help.

When to Contact Intellect IT

• You need managed IT services with fixed‑fee pricing and SLAs
• You’re planning a cloud migration (Microsoft 365, Azure)
• You require cybersecurity uplift (ACSC Essential Eight alignment)
• You want to review backup and disaster recovery (Veeam)
• You’re expanding, relocating, or upgrading network and Wi‑Fi (Cisco, Ruckus)
• You need unified communications or MS Teams voice integration
• You want an independent assessment of your IT environment
• You need rapid incident response or on‑site support in Melbourne

If your situation isn’t listed – contact us anyway. We’re generalist experts with a deep partner ecosystem.

Services You Can Contact Us About

• Managed & Professional Services (Expert Care): fixed‑fee, 24/7 monitoring, SLAs, help desk, patching, maintenance, monthly reporting
• Cybersecurity: next‑gen firewalls (Fortinet), endpoint protection, MFA, security awareness training (KnowBe4), vulnerability assessments
• Cloud: Microsoft 365 setup and optimisation, Azure infrastructure, collaboration and identity (Entra ID), licensing reviews
• Business Continuity & Disaster Recovery: 3‑2‑1 backup, offsite retention, Veeam, restore and DR testing, immutable backups
• Networks: LAN/WAN, SD‑WAN, Wi‑Fi design (Ruckus, Cisco), network segmentation and policy
• Unified Communications: Microsoft Teams voice, meeting rooms, video conferencing and device integration
• Consulting & Projects: assessments, roadmaps, migrations, upgrades, risk remediation, audits

Response Times and 24/7 Support

• Standard hours: 8:30am–5:30pm AEST, Monday to Friday
• Critical incidents: 24/7 for managed clients (on‑call engineers)
• SLAs: Response and resolution targets tailored to impact and priority
• Portal: Real‑time ticket status, updates, and secure file transfer

If you’re an active Expert Care client with a critical issue, call 1300 799 165 and log via the portal for the fastest response.

Find Us in Melbourne

• Intellect IT, Level 2, Suites 214/215, 343 Little Collins Street, Melbourne CBD, 3000
• Close to Collins Street tram routes and short walk from Flinders Street Station

If you’d like to meet on‑site or at your offices, contact us to schedule a time.

What to Expect After You Contact Us

1. Acknowledgement: We confirm receipt and set expectations.
2. Triage: We assess impact, priority, and assign a specialist.
3. Action: Remote support begins immediately; on‑site if required.
4. Resolution: We fix the issue or progress the request, with updates.
5. Follow‑up: We document and advise on prevention or improvement.

We aim to resolve issues quickly and communicate clearly so you’re never wondering what’s happening.

New Client Enquiries

If you’re new to Intellect IT, contact us to arrange an introductory call. We’ll ask about your environment, objectives, and timelines. We can then provide:

• A tailored support proposal (scope, SLAs, pricing)
• A discovery or risk assessment (optional)
• A roadmap for modernisation or cost reduction

We’re often asked to take over support from incumbent providers. We handle transitions professionally and with minimal disruption.

Why Melbourne Businesses Contact Intellect IT

• Local presence and fast on‑site support when it matters
• Transparent fixed‑fee model that avoids bill‑shock
• Depth of skills across Microsoft, Dell, Fortinet, Veeam, Cisco, VMware, Ruckus, KnowBe4
• 20+ years in business and long‑term client relationships
• 4.8/5 satisfaction from 2,400+ independent surveys

We focus on practical outcomes and long‑term partnerships—less sales talk, more delivery.

Security, Privacy, and Compliance

When you contact us, your information is handled securely. We respect confidentiality and comply with Australian privacy laws. For security issues, we will coordinate with your authorised contacts and supply recommended steps, including isolation, containment, and incident response options.

If you suspect a security incident (e.g., ransomware, business email compromise), contact us immediately by phone for priority handling.