When your business needs reliable, responsive IT support, Intellect IT has been providing expert Melbourne-based services for over 20 years. Established in 2003, our Australian team delivers comprehensive IT support Melbourne businesses trust to keep their operations running smoothly.

As one of Melbourne’s most experienced IT support providers, we understand that technology challenges can disrupt your business at any time, from a critical server failure to a simple email glitch.

That’s why we’ve built our entire service model around rapid response (acknowledging support requests within 15 minutes), proactive maintenance, and expert problem-solving. Our local presence means we can be on-site quickly when face-to-face support is needed, while our remote capabilities allow us to resolve most issues immediately from our Melbourne support centre.

Why Choose Intellect IT for Your Melbourne IT Support Needs?

For more than two decades, Intellect IT has been a leader in providing professional IT support across Melbourne and Victoria. Our team of certified technicians and consultants brings decades of combined experience in information technology, serving a diverse range of businesses. Our commitment to excellence has earned us recognition as a Microsoft Gold Partner and Dell Platinum Partner—certifications that require demonstrated technical expertise and proven customer satisfaction.

These partnerships give us early access to new technologies and advanced training, ensuring we can provide cutting-edge solutions for your business needs.

Our “Expert Care” customer-first philosophy means we don’t just fix problems—we proactively manage your entire technology environment to prevent issues before they impact your business. As a Melbourne-based company, we’re always nearby when you need immediate assistance, with rapid response times that keep your downtime to a minimum.

Unlike many providers, we offer a truly vendor-agnostic approach, recommending only the technologies that best serve your business goals, not those that are most profitable for us.

About Our Leadership Team

Intellect IT was founded by industry veterans Stephen Allan, Roy Solterbeck, and Max Soukhomlinov, who brought a shared vision of creating a customer-first IT support company. Their leadership has guided our growth and unwavering commitment to excellence into a trusted partner for businesses across Victoria.

Stephen Allan emphasises our impartial approach: “We believe in being genuinely vendor-agnostic, recommending only the technology solutions that best serve our clients’ needs, not what’s most profitable for us. Our customer-first philosophy is at the heart of everything we do”.

Roy Solterbeck highlights our deep industry expertise: “It is because of the years of accumulated knowledge and experience across a breadth of different industries that we can provide truly bespoke technology solutions.”

Max Soukhomlinov speaks to our partnership philosophy: “It is all about trust. Our customers know that we have their best interests at heart. We go on a journey with them; we get to know their staff well, as do they ours. It is like a partnership”. This commitment ensures we become an extension of your team, understanding your unique business challenges.

Comprehensive IT Support Services

Our full range of IT support services is designed to handle every aspect of your technology needs. Whether you lack an in-house IT department or need to augment your existing team, we provide a scalable, complete solution.

• Rapid-Response Help Desk Support: Our Melbourne-based service desk provides prompt assistance for end-user issues, minimising disruptions to productivity.
• Network Infrastructure Support and Design: From wireless access points to complex multi-site networks, we ensure your infrastructure is secure, reliable, and scalable.
• Cybersecurity Assessment and Implementation: In partnership with Fortinet, we protect your business from evolving threats like ransomware and phishing with advanced firewalls, endpoint protection, and security awareness training through KnowBe4.
• Cloud Services and Migration Planning: As a Microsoft Gold Partner, we expertly manage your Microsoft 365 and Azure environments and can help you migrate legacy systems to the cloud.
• Data Backup, Recovery, and Business Continuity: Using Veeam, we implement robust backup solutions and disaster recovery plans so your business can recover quickly from any incident.
• Hardware Lifecycle Management: We manage the deployment, maintenance, and end-of-life replacement of all your computers, servers, and peripherals.
• Software Licensing and Optimization: Ensure compliance and get the most value from your software investments.
• Strategic IT Consulting and Planning: We help you align your technology strategy with your business goals, providing a roadmap for growth and innovation.

Expert Care: Our Commitment to You

Our signature Expert Care program is more than just a service; it’s our promise to deliver enterprise-level IT support with the personalised attention a local provider can offer. This comprehensive managed service includes:

• 24/7 Proactive Monitoring of all systems and equipment.
• Proactive Patch Management and Security Updates to prevent vulnerabilities.
• Comprehensive Infrastructure and End-User Support.
• Remote Assistance for quick issue resolution.
• Monthly Executive Reporting and strategic planning.
• Dedicated Account Management to ensure cohesive service.
• Quarterly Technology Reviews to keep your systems future-proof.
• Disaster Recovery Planning and Testing.
• Security Awareness Training Programs to strengthen your human firewall.

Technology Partnerships

Our status as a Microsoft Gold Partner and Dell Platinum Partner is a testament to our high-level certifications, technical expertise, and commitment to customer satisfaction [context]. We are also a trusted partner for Fortinet (cybersecurity), Veeam (backup and recovery), Cisco, and Ruckus (networking).

This diverse ecosystem of partnerships allows us to be vendor-agnostic. We are not limited to a single technology stack and can instead implement a best-of-breed solution tailored to your specific needs. Our technical certifications ensure we have the knowledge to deploy and support these technologies effectively, while our local Melbourne presence guarantees hands-on support when it’s needed.

Client Success Stories

Trust is earned through consistent, high-quality service. We are proud of the long-term relationships we’ve built with our clients across various industries.