How can you tell if an IT Service Provider is the real deal? Here at Intellect, we are aware that the sheer amount of IT services companies is overwhelming. It’s hard to know from the outset exactly what you are wanting from a service provider and many companies will promise a lot to get you to sign on the dotted line. We’d like you to know exactly what a great IT company looks like so you can have confidence when dealing with your chosen service provider. Read on to find how to identify the best IT services in Melbourne.
1.They provide the most up to date services consistently. Proactive or reactive?
A great IT services company will offer to upgrade your business to the latest software and hardware options. They will be knowledgeable about the products and be able to discuss the advantages and disadvantages of the products available to you. Also if a new product is available that will optimise your business operations your service provider will let you know about it and offer to upgrade. It’s important that your IT provider provides you with the option to upgrade, but not in a forceful manner. It’s great to know what’s out there and what could potentially be an advantage. This is known as a proactive approach rather than a reactive approach. A reactive IT services provider will only provide services when you ask for them.
2. Their clients give great reviews and back them up with examples
A great review can do wonders for your confidence when choosing your IT services provider. It’s not just about reading a positive comment, it’s also about seeing real-life examples to back up the positive review. That way you know that the service that they provide is a great one and you will benefit in a similar way.
3. They live up to their claims
It sounds obvious but every IT service promises to be there for its clients and provide stellar service. When you find that they live up to their claims, that’s when you know they are the real deal. For example, do they deliver on their after-hours service? If they do then you can rest easy.
4. They have great customer service and don’t use too much jargon
Many people feel they need to ‘sound smart’ and use a lot of industry terms to make them sound like they are trustworthy and reliable. However, this can alienate their customers and make them feel like they don’t understand the tech in their own business. While extensive industry knowledge is important your service provider shouldn’t make you feel like you need a degree in IT to understand what they are implementing in your business. A good mix of industry knowledge and knowing how to explain the tech that they are using in a simple way is a great balance.
5. Do you feel you can trust them?
Given all the factors above it can sometimes boil down to if you feel you can trust your service provider. A gut instinct usually can prove correct. It also comes down to if you feel you can rely on your provider. If not, maybe it’s time to start looking and asking for referrals. There are many IT services in Melbourne and we would love to help you achieve all your IT requirements to make your business work well and go on to greater heights.