Managed & Professional Services

Intellect IT provides expert managed and professional services for ICT infrastructure with predictable, business-focused maintenance of existing IT infrastructure and responsive service desk support for end users.

Our Expert Care Managed Services provides you with a prompt response from our service desk.

Intellect IT Managed and Professional Services provide complete support. One trusted partner for your IT and communications systems.

Does Your Business Need Remote Monitoring?

We are always innovating. We never stand still. Firstly, we bring your business up-to-date and automate your IT systems. Secondly, we future proof your business as it grows. Most importantly, when your business experiences an outage, we provide a quick response. We use highly rated backup solutions. And we have many technologies in place to offer you the same level of service as large MSP’s in the USA, New Zealand and Australia.

We are always innovating. We never stand still.

We are always innovating. We never stand still.

Intellect IT provides expert managed and professional services for your ICT infrastructure. This includes Project-based Implementation as part of our Consulting and Professional Services. Most importantly, we offer a top industry-rated responsive service desk for end users.

Managed and Professional Services

When you or your staff need to use business applications, computers, communication systems or mobile devices, they need to be reliable. With our Essential Care Managed Service we give comprehensive support to your in-house team. However with our Expert Care Managed Service, Intellect IT offers this and more. Expert Care Managed Services includes support of all of your ICT equipment and systems. Not only do we assist your in-house team, importantly we offer a comprehensive range of IT consulting and project delivery capabilities in all aspects of IT.

Supporting Your IT Infrastructure

Your business needs software, security and upgrades for protection. We know what will best fit your business. Our IT solutions are customised to your needs.

Most importantly, if technology does cause a problem, like unpredictable downtime, you need help to resolve it. Without question. Without delay. Because until it’s fixed your team cannot get on with business delivery.

Supporting You while You Focus on Your Core Business

Intellect IT Managed and Professional Services give you solutions to your IT support challenges. So instead of spending time fixing tech issues, we free up your team so they can focus on your core business. With our support you will be able to:
• improve your productivity
• streamline many of your business’s internal processes
• enjoy optimum workflow standardisation

We have a first class range of expert IT experience across a wide range of technologies. Because of this, we can support your IT challenges. And ultimately, this ensures you can get on with your core business and give your customers your full focus.

We understand how important it is for local businesses to have professional IT support in Melbourne. To make sure your business is fully looked after, have a chat to our trusted and knowledgeable team today on 1300 799 165.

Expert Care is our
commitment to you

Our team of dedicated IT experts are skilled in a wide range of areas. Whether you’re an individual or a corporation, we have the experience and results-driven mindset that you need on your side.

24/7 Proactive IT Monitoring with Real-Time Alerts

We monitor your servers, network, endpoints, and cloud systems 24 hours a day, 7 days a week. Our proactive IT monitoring detects and resolves issues before they impact your operations. Real-time alerts and automated responses minimize downtime and maximize uptime, keeping your team productive and your customers served.

Proactive Vulnerability Management & Software Security Updates

Patch Management identifies, tests, and deploys software and firmware updates to address security vulnerabilities, enhance functionality, and improve performance. By proactively closing security gaps, it reduces operational risks and supports compliance, with careful deployment to ensure minimal disruption and sustained system stability.

Fixed-Fee IT Support – No Hidden Costs

Unlike reactive break-fix models, our transparent fixed-fee IT support offers complete cost certainty. No surprise invoices. No hidden fees. Just comprehensive, predictable IT services that fit your budget. This model is especially effective for small and medium businesses looking to scale with confidence.

24/7 Responsive IT Support & Incident Resolution

Our Service Desk provides rapid, professional IT support aligned with industry-leading Service Level Agreements (SLAs). This minimises downtime and ensures issues are resolved efficiently and consistently. Available 24/7 through online portals, phone, and email, our experienced team delivers prompt responses during and beyond business hours. We ensure your organisation maintains uninterrupted productivity.

Microsoft 365 & Cloud Migration Support

As a Microsoft Gold Partner, we specialise in seamless cloud migration to Microsoft 365 and Azure. Our team manages setup, configuration, user training, ongoing support, and governance—ensuring security, compliance, and user adoption. We help unlock the full potential of Microsoft 365 for collaboration, security, and efficiency.

Cybersecurity Solutions for Melbourne Businesses

With cyber threats increasing in frequency and sophistication, robust security is no longer optional—it’s essential. At Intellect IT, cybersecurity is built into every layer of our Expert Care offering. We are a Fortinet-powered security partner, delivering enterprise-grade firewalls, endpoint detection and response (EDR), email security, and web filtering. Combined with regular patch management and employee security awareness training via KnowBe4, we create a resilient security posture that protects your business from both external attacks and internal breaches.

Bespoke Business Continuity & Disaster Recovery

Data loss can cripple a business. Our business continuity and disaster recovery plans, powered by Veeam backup solutions, ensure your critical data is protected, recoverable, and resilient. We conduct regular testing and provide detailed recovery point objectives (RPO) and recovery time objectives (RTO) to give you peace of mind.

Comprehensive Executive
Reporting

Our monthly executive reporting program combines regular strategic account management meetings with your dedicated account manager, featuring comprehensive analysis of performance metrics, operational updates, and forward-looking recommendations to drive continuous improvement and business growth.

Essential Care
Popular

Expert Care

Intellect IT Plans & Features	Essential Care	Popular Expert Care
Intellect IT Plans & Features	Intellect IT Plans & Features
24/7 Monitoring of all Equipment & Systems
Anti Virus Monitoring and Reporting Steve, this info icon can provide more detail about the feature.
Backup Success Monitoring and Reporting
Internet Monitoring
Patch Management
Office 365 Management
Business hours service desk access standard. After hours 24 x 7 available by request.
Infrastructure Support
End User Support
Remote Support
Application Support
Prompt Issue Resolution
Customer access to our online ticket system
Service response delivered to the high standards of our Service Level Agreement
Change Management
Asset Management
Warranty Tracking and Reporting
Monthly Executive Reporting
Strategic Account Management with monthly meetings with your Account Manager
	Contact Us	Contact Us

Click Here for Essential ↓
Click Here for Expert ↓

Intellect IT Plans & Features	Click Here for Essential ↓	Click Here for Expert ↓
Intellect IT Plans & Features	Intellect IT Plans & Features	Essential Care	Expert Care
24/7 Monitoring of all Equipment & Systems
Anti Virus Monitoring and Reporting Steve, this info icon can provide more detail about the feature.
Backup Success Monitoring and Reporting
Internet Monitoring
Patch Management
Office 365 Management
Business hours service desk access standard. After hours 24 x 7 available by request.
Infrastructure Support
End User Support
Remote Support
Application Support
Prompt Issue Resolution
Customer access to our online ticket system
Service response delivered to the high standards of our Service Level Agreement
Change Management
Asset Management
Warranty Tracking and Reporting
Monthly Executive Reporting
Strategic Account Management with monthly meetings with your Account Manager
	Contact Us	Contact Us

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Related Information

Expert Care at Intellect IT provides a Cost Effective Strategy to Protect Your Business infrastructure. Let us do the monitoring, management and future-proofing of your technology and communications systems for you.

Expert Care

All-encompassing managed services for ICT infrastructure offering predictable, business-focused maintenance of existing IT infrastructure and responsive service desk support for end users.

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