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Expert Care: Premium Managed IT Services Melbourne | Fixed-Fee & 24/7 Support

Our Expert Care managed service addresses your biggest concerns – managing your IT budget and preventing costly downtime when things go wrong. 

For over 20 years, Intellect IT has been Melbourne’s trusted provider of expert managed IT services. Our signature Expert Care program delivers comprehensive, fixed-fee IT support that keeps your business running smoothly and securely—without the stress of unpredictable costs or slow response times.

"You call it Managed Services,

We call it Expert Care"

Why Choose Expert Care Managed IT Services?

In today’s digital landscape, IT downtime is not just an inconvenience—it’s a direct threat to productivity, revenue, and reputation. One in five Australian small businesses lose up to five weeks of productivity annually due to IT issues. At Intellect IT, we exist to eliminate those disruptions.

Expert Care is more than just IT support. It’s a strategic partnership designed to proactively manage your entire technology environment. From 24/7 monitoring and cybersecurity to cloud migration and business continuity, we ensure your IT infrastructure supports – not hinders – your business goals. As a vendor-agnostic, Melbourne-based MSP, we deliver impartial advice tailored to your unique needs.

Our fixed-fee pricing model removes budget uncertainty and allows you to access enterprise-level IT expertise on a predictable budget. With Expert Care, you’re not just paying for break-fix support – you’re investing in IT that drives your business forward.

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Your IT Challenges

One in five Australian small businesses waste up to five working weeks annually due to IT disruptions. Are you one of these businesses?

Our Core Managed IT Services

Expert Care provides end-to-end managed IT services for Melbourne businesses across professional services, education, manufacturing, and non-profit sectors. Our services are fully integrated and designed to scale with your growth.

24/7 Proactive IT Monitoring with Real-Time Alerts

We monitor your servers, network, endpoints, and cloud systems 24 hours a day, 7 days a week. Our proactive IT monitoring detects and resolves issues before they impact your operations. Real-time alerts and automated responses minimize downtime and maximize uptime, keeping your team productive and your customers served.

Proactive Vulnerability Management & Software Security Updates

Patch Management identifies, tests, and deploys software and firmware updates to address security vulnerabilities, enhance functionality, and improve performance. By proactively closing security gaps, it reduces operational risks and supports compliance, with careful deployment to ensure minimal disruption and sustained system stability.

Fixed-Fee IT Support – No Hidden Costs

Unlike reactive break-fix models, our transparent fixed-fee IT support offers complete cost certainty. No surprise invoices. No hidden fees. Just comprehensive, predictable IT services that fit your budget. This model is especially effective for small and medium businesses looking to scale with confidence.


24/7 Responsive IT Support & Incident Resolution

Our Service Desk provides rapid, professional IT support aligned with industry-leading Service Level Agreements (SLAs). This minimises downtime and ensures issues are resolved efficiently and consistently. Available 24/7 through online portals, phone, and email, our experienced team delivers prompt responses during and beyond business hours. We ensure your organisation maintains uninterrupted productivity.

Microsoft 365 & Cloud Migration Support

As a Microsoft Gold Partner, we specialise in seamless cloud migration to Microsoft 365 and Azure. Our team manages setup, configuration, user training, ongoing support, and governance—ensuring security, compliance, and user adoption. We help unlock the full potential of Microsoft 365 for collaboration, security, and efficiency.

Cybersecurity Solutions for Melbourne Businesses

With cyber threats increasing in frequency and sophistication, robust security is no longer optional—it’s essential. At Intellect IT, cybersecurity is built into every layer of our Expert Care offering. We are a Fortinet-powered security partner, delivering enterprise-grade firewalls, endpoint detection and response (EDR), email security, and web filtering. Combined with regular patch management and employee security awareness training via KnowBe4, we create a resilient security posture that protects your business from both external attacks and internal breaches.

Bespoke Business Continuity & Disaster Recovery

Data loss can cripple a business. Our business continuity and disaster recovery plans, powered by Veeam backup solutions, ensure your critical data is protected, recoverable, and resilient. We conduct regular testing and provide detailed recovery point objectives (RPO) and recovery time objectives (RTO) to give you peace of mind.

Comprehensive Executive
Reporting

Our monthly executive reporting program combines regular strategic account management meetings with your dedicated account manager, featuring comprehensive analysis of performance metrics, operational updates, and forward-looking recommendations to drive continuous improvement and business growth.

Why Melbourne Businesses Trust Intellect IT

Intellect IT has been a cornerstone of Melbourne’s IT services community since 2003. Our longevity speaks to our reliability, expertise, and client-first approach.

We are not a faceless offshore provider – we’re local experts who understand the unique challenges Australian businesses face.

Local Melbourne IT Team with 20+ Years Experience

We’re proud to offer a Melbourne-based IT team with deep industry knowledge. Our service desk and engineers operate from our office at Level 2/343 Lt Collins St, ensuring rapid on-site response and compliance with Australian data sovereignty laws.

Microsoft Gold & Dell Platinum Partner

Our Microsoft Gold Partner and Dell Platinum Partner statuses reflect our elite technical capabilities and recognized excellence. You benefit from vendor certifications, advanced tools, and early access to updates and training.

Long-Term Client Relationships

Our client retention is our best endorsement. We’ve supported HydroChem for over 10 years and Mertons Corporate Services for nearly 15 years.

These long-term partnerships demonstrate our commitment, reliability, and ability to deliver lasting value.

Meet our leadership team: Stephen Allan (Director) champions a customer-first philosophy. Roy Solterbeck (Director) delivers cross-industry expertise. Max Soukhomlinov (Director) builds trust-based, long-term partnerships.

Together, they lead a team dedicated to your IT success.

Phone Support

Some problems are best handled by talking to someone. We encourage our customers to pick up the phone and call our service desk team if you wish to do so.

Email Support

Your email is sent to our service desk which automatically generates a support request. Our team is instantly notified and commences working towards a resolution. ​

Web Portal

Our web portal allows customers to raise support requests and to review their support request history.   

 

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Service Desk
Performance

Outstanding Customer rating

We are a top-rated Melbourne MSP with a user satisfaction rating of 4.8 out of 5 from 2461 customer satisfaction surveys 

Positive: Professionalism, Responsiveness

"I have worked with Intellect IT for the past 18 months and for the first time in my long career, with confidence, I can strongly recommend this brilliant company to anyone. They have understood my needs, been responsive and knowledgeable. There are plenty of companies that claim to excellent. Intellect actually is..."

★★★★★

Kevin Ellis

Catholic Education Office | Sale Diocese
<p style="font-style: normal;">Kevin Ellis</p>
Positive: Professionalism, Responsiveness

"We have been using Intellect IT as our preferred IT consultants for over 10 years we would not even think of going anywhere else there advice / support is amazing highly recommend..."

★★★★★

Roger Wicks

HydroChem
<p style="font-style: normal;">Roger Wicks</p>

Positive: Professionalism, Responsiveness

"Been working along side Intellect IT for over 6 years now. Find they're service friendly, very responsive and Professional at all times..."

★★★★★

Margaret Austin

Australian Institute of Mining & Metallurgy
<p style="font-style: normal;">Margaret Austin</p>
Positive: Professionalism, Responsiveness

"Intellect IT have partnered with Mertons since our inception nearly 15 years ago. Although they provide outsourced IT support they feel very much a part of our team. We highly recommend them..."

★★★★★

Mark Licciardo

Mertons Corporate Services
<p style="font-style: normal;">Mark Licciardo</p>
Positive: Professionalism, Quality, Value, Responsiveness

"I have been using the services of Intellect IT for many years and could not recommend them highly enough for their excellence in technical capability and ability to provide the services we need rather than just what they choose to offer. They are A1..."

★★★★★

John Hearn

CFO Risk Management Essentials
<p style="font-style: normal;">John Hearn</p>
Positive: Professionalism, Responsiveness

"I have worked with Intellect IT for the past 18 months and for the first time in my long career, with confidence, I can strongly recommend this brilliant company to anyone. They have understood my needs, been responsive and knowledgeable. There are plenty of companies that claim to excellent. Intellect actually is..."

★★★★★

Olga Paley

Intellect IT Client
Positive: Professionalism, Responsiveness

"Intellect IT is a great organization to work with, they managed to resolve a couple of puzzling IT issues we had before. They are well experienced , educated and professional. I highly recommend this firm if you are looking for reliable and knowledgeable IT support."

★★★★★

Asanka Samarasinghe

Information Technology Manager at Qanstruct
<p style="font-style: normal;">Asanka Samarasinghe</p>
Positive: Professionalism, Responsiveness

"Our company has been using Intellect IT to manage and protect our IT infrastructure for many years. I highly recommend this firm if you are looking for reliable and knowledgeable IT support."

★★★★★

Kathy Speakman

Catholic Education Office | Sale Diocese
<p style="font-style: normal;">Kathy Speakman</p>

Our Managed Services Clients

Expert Care: Premium Managed IT Services Melbourne | Trusted IT Support & Cybersecurity

Intellect IT Expert Care is the gold standard for managed IT services in Melbourne. We provide enterprise-grade monitoring, proactive support, and embedded cybersecurity to keep your business secure, stable, and scalable. With 20+ years of experience, our fixed-fee Expert Care program delivers comprehensive IT infrastructure management without the uncertainty of reactive break-fix models.

Cybersecurity Built Into Every Managed IT Service

Cybersecurity threats are growing exponentially in both number and sophistication, making robust protection a non-negotiable priority for Melbourne businesses. The challenge? Many organisations face confusion about accountability – unsure whether their MSP, internal IT team, or themselves bear final responsibility for security incidents.

At Intellect IT, we eliminate this ambiguity. We take full accountability for your cybersecurity posture by embedding security into every managed IT service we deliver. From initial infrastructure assessments through ongoing monitoring and incident response, security is woven into our Expert Care program—not treated as an optional add-on.

Our embedded cybersecurity solutions include:

  • 24/7 threat monitoring and detection powered by advanced endpoint protection
  • Proactive patch management for operating systems, applications, and firmware
  • Multi-factor authentication (MFA) implementation across all remote access points
  • Regular vulnerability assessments and penetration testing
  • Compliance guidance aligned with the ACSC Essential Eight framework
  • Business continuity and disaster recovery planning
  • Employee security awareness training and phishing simulations

We work with you and your team to navigate the complex landscape of cybersecurity solutions, recommending services and tools that align with your infrastructure, budget, and risk profile. Whether you’re managing on-premises systems, cloud environments like Microsoft 365, or hybrid setups, our cybersecurity expertise ensures protection across all layers.

24/7 IT Support Melbourne with Rapid Response & SLA Guarantees

Modern businesses demand IT support that never sleeps. Intellect IT provides true 24/7 managed IT support with a dedicated Melbourne-based team ready to respond to critical issues day or night—minimising downtime and protecting your bottom line.

Our rapid response 24/7 support model includes:

  • Immediate ticket logging and prioritisation
  • SLA-backed response times for critical incidents
  • After-hours emergency support via on-call engineers
  • Multiple contact channels: phone, email, and web portal
  • Real-time ticket status tracking through our self-service portal
  • Seamless integration with Microsoft Teams for instant access

We believe in reducing resolution time through clear, proactive communication. Rather than requiring you to call repeatedly for updates, our transparent ticketing system lets you log in anytime to view ongoing ticket status, next steps, and estimated resolution timelines. This visibility reduces frustration and keeps your team informed without adding to our support workload.

By providing rapid response 24/7 IT support, Intellect IT enables your business to scale confidently. You can grow operations, add staff, and expand services without necessarily increasing your internal IT headcount. Our fixed-fee Expert Care model means you have enterprise-grade support at a predictable cost—regardless of demand spikes.

We Adapt to Your Evolving Business Needs

Technology, business requirements, and client expectations are constantly evolving. Intellect IT leads the MSP sector in Melbourne because we’re committed to continuous adaptation—changing our service delivery methods, tools, and strategies to ensure we’re always delivering what’s best for your business.

This adaptability means:

  • Flexible service options that scale with your growth
  • Regular business reviews to align IT with strategic objectives
  • Proactive technology recommendations based on industry trends
  • Quick integration of new tools and platforms as your business demands
  • Vendor-agnostic approach—we recommend solutions based on your needs, not our margins

We don’t believe in one-size-fits-all IT. Instead, we work closely with your leadership team through monthly strategic business reviews to understand your goals, challenges, and growth plans. This partnership approach ensures your IT infrastructure evolves alongside your business—supporting new initiatives, enabling digital transformation, and maximising competitive advantage.

Whether you’re expanding to new locations, migrating to the cloud, implementing new communication systems, or scaling your team, Expert Care adapts to support your ambitions with minimal disruption and maximum efficiency.

Why Melbourne Businesses Choose Intellect IT Expert Care

Ready to experience the gold standard in managed IT services? Contact Intellect IT today to discuss how Expert Care can transform your IT infrastructure into a strategic asset.

Call 1300 799 165 or visit www.intellectit.com.au

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Frequently Asked Questions

FAQs

Yes, we specialise in managing hybrid environments that combine on-premises infrastructure with cloud platforms like Microsoft 365 and Azure. Our Expert Care program includes 24/7 monitoring, proactive maintenance, and security management for all components.

Absolutely. Our scalable Expert Care plans are designed to meet the needs of businesses from 5 to 500+ employees. We tailor our services to your specific requirements, budget, and growth trajectory.

Yes, we provide on-site assistance across Melbourne when remote support isn’t sufficient.

We provide SLA-backed response times with immediate ticket logging and prioritisation. Critical issues receive prompt attention from our on-call engineers, even after business hours. Our average resolution time consistently exceeds industry standards.

Yes, we seamlessly integrate with and optimise your current systems.

Yes, we actively help clients implement and maintain compliance with the ACSC Essential Eight mitigation strategies. This includes application and OS patching, MFA implementation, application control, and regular security assessments.

Expert Care for your IT challenges

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