service-desk

Service Desk

A responsive service desk to support your staff

When you need IT help, you need it immediately so you can get on with your work.  You don’t want to have to leave messages for people waiting for a call-back or explain your problem to multiple people hoping someone will understand.

When you call Intellect IT, all our staff have the expertise and knowledge to help you solve your issues quickly and professionally.  The person who takes your call will also handle your problem through to completion giving you a single point of reference and ensuring no information is lost along the way.

Monitoring, maintaining and managing

Intellect IT provides an end-to-end solution to proactively monitor, maintain and manage your end-user devices, including:

  • Standard operating environments to standardise desktop software
  • Automated software tracking and updating
  • Automated virus protection and security patch management
  • Service desk to support staff throughout your business
  • Device access and usage reporting
  • Remote assistance and control, where requested

Technologies

Whatever your business desktop support needs, Intellect IT can provide proactive monitoring, maintenance and management. We provide the expertise to connect your staff and business systems so that you can stay focused on your business:

  • Dedicated service desk
  • Extended hours support
  • Full lifecycle management
  • Endpoint Protection and Security
  • Support anything, anywhere
  • Apple
  • Citrix
  • HP
  • Lenovo
  • Microsoft
  • N-able Technologies
  • Sophos
  • Symantec
  • Trend Micro