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HUD 3.0 for trixbox CE and any other Asterisk IP-PBX! |
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Wednesday, 01 October 2008 |
The new HUD 3.0 will provide trixbox CE users with presence management and detection in a single interface for all types of office communications, including SMS, instant message, landline calling, mobile calling, chat, voicemail, email, conferencing, recording, and barging.
The new capabilities of multi-lingual HUD 3.0 include:
- Integration with Google Talk from any desktop, BlackBerry, or iPhone. Users will now be able to chat and exchange presence with any of Google's more than five million Google Talk users.
- Deep and instantaneous Web 2.0 integration with all applications such as CRM, Google, ticketing, billing, and financial systems. Web pages can either actively launch upon call activity or send silent (background http) notifications to web-based applications.
- Mobile presence displays mobile users to the rest of the company when they connect to the trixbox CE phone system. Mobile presence also supports Busy-Ring Back™ so as not to disturb a fellow employee who is on a mobile device.
- Personalized photo caller-ID displays photos of all inbound and outbound callers, and displays caller photos when listening to voicemail or joining a conference bridge.
- SMS one-way text messaging is now included, in addition to the already supported one-click call, mobile call, voicemail, email, and chat.
- Visual conferencing for the easy creation and recording of conferences. Drag users in, kick, and mute all with a single click. Each conference bridge participant has a face photo displayed, which makes it easier to talk to them, see them, and communicate with them using HUD 3.0 built-in instant messaging.
- Visual voice mail allows users to receive voicemail directly on their PC or Mac desktop. A MWI (message waiting indicator) provides notification when a new voicemail has arrived and, with a few simple clicks of the mouse, messages can be played, fast-forwarded, rewound, or saved to disk. Also, voicemail contacts can be easily added to Outlook, and users can click to return calls, or click to chat.
- HUD Queues take trixbox CE and HUD 3.0 into larger call centers without the typical associated costs. HUD 3.0 now supports big call center features such as real-time queue displays, up-to-the-second queue stats including ASA, dragging-and-dropping any holding queue call to an agent, call center alarms, abandon alerts, broadcast agent messaging, virtual wall boards, and much more.
- Seven languages at launch including English, Spanish, French, Japanese, Russian, and simplified and traditional Chinese.
An open beta program will begin in a couple of weeks. HUD 3.0 for trixbox CE will be available in October.
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