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Fonality Launches PBXtra Unified Agent on Salesforce.com's Force.com AppExchange |
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Tuesday, 09 December 2008 |
Fonality UAE brings a whole new level of CRM integration with PBXtra, an Asterisk-based system. This tight-level of integration with an Asterisk-based system with the popular Salesforce.com hosted CRM platform is great news for the Asterisk community. While Asterisk-based systems have made in-roads in the contact center space, heavyweights like Nortel and Avaya still win a huge share of the contact center space because of their advanced CRM integration. So the more Asterisk-based solutions offer advanced CRM applications, the better for the Asterisk ecosystem. We'll see more Asterisk deployments in contact centers as a result.
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VoIP (Voice over IP) allows the integration of your data network and voice communication through a single medium, sending voice over your IP network (through LAN/WAN/Internet).